Schleche quality and service of the Arctic!

As an old bibliophile that was the perfect cover for me, besides, I was looking for something where the whole iPad is protected during transport, so ordered and the first ready to get the shell, everything is wonderful ... then went unfortunately after 3 weeks two of the rubber holders broken, well, no problem can happen ... contact seller who wanted gen pictures have, this I then sent several e-mail are but angebich never arrived, although I always get an automatic return mail from the server " Thanks for your mail, we take car get back to your concerns "... after several days still nothing happens, written again, as it was called then succinctly" ... well if it's broken, but schickens back ... "Na well packed and sent back, after 3 days comb the "exchange sheath", this was completely different as shown or as the returned envelope and also on the quality very poor (this sheath is here even extra offered by the same provider) and as a bonus went leg first use equal to the zipper broken, so packed and complained ... after 4 days I then requested e-mail as it is this now going on, then I was told that was canceled my order, since one of them after two returns right back assumes that the customer no longer wants the order ... huh?! ... Well sure, once again delivered defective and wrong and every time I have "Please send replacement" angekreutzt! When I asked whether the the abegbildetet product was so still available, was with no answer, yet it continues to be offered as such ... I do not understand!
So rather leave it alone or ask in advance what kind of a product will be shipped exactly!