After a board change I wanted to run my old IDE / PATA Samsung DVD burner with Lightscribe actually on. Lack IDE interface on the board I was looking for a suitable adapter. Despite streaky reviews I thought for the price, what the heck, is worth a try and ordered more than lets-sell! the Amazon Marketplace.
When the part was delivered, I had due to the disastrous workmanship (see photos) some concerns to obstruct it at all. Still bold and surprisingly successful. The adapter fit well, was not too bulky and, most importantly, the burner has been detected and burned easily - even Lightscribe. So far so good.
Slightly more than 6 months (but not more than 5 blown media) later the adapter today refused to tomorrow's service. The LW was no longer detected. To exclude a defect at the burner itself, I tried this on an old computer with IDE connector from - there full functionality. About Amazon provided a return request - the thing has indeed tasted only 6, but why should I dispose of their electronic waste after this short period of use. I had a simple exchange expected and unfortunately the bill without the business philosophy of lets-sell! made. First answer succinctly on 20/04 .:
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Dear Sir or Madam,
Please note that there are no guarantees on Bigtec products, so that further processing of your claim under these conditions is not possible.
We would like to ask - if possible - the entire email history mitzuschicken.
At the current daily e-mail traffic this would facilitate our work and make it more efficient.
RMA Customer Service
lets-sell! / Michael Rudel
Kreuzbergstraße 139
06849 Dessau / Germany
Fon: +49 (0) 340.5198958
Fax: +49 (0) 340.87019698
USt-Ident.Nr .: DE 213195909
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Ok, but mal ne announcement. Since I was aware that I had to return a request is submitted 6 months, and 25 days after the receipt of the goods, I verwieß in my answer to have found no warranty claim, but in the course of the statutory. To wish a warranty defect (whatever that should look). Out at 21:04 .:
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Dear Sir or Madam,
Thank you for your message.
Please note that the burden of proof.
"§ 476 the burden of proof
If, within six months from transfer of risk a defect, it shall be presumed that the item was already defective at the passing of risk, unless this presumption is incompatible with the nature of the object or defect. "
After 6 months, the buyer must prove that the goods has been broken already at risk of handing over - basically, that the defect existed from the beginning.
Should this be the case with your complaint, we ask for feedback.
...
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Wow, interesting approach in terms of customer satisfaction. Legally, of course, limited to the safe side, lets-sell! all claims of the customer effectively to 6 months. The required evidence of a defect in the goods handed over is the end user generally can not provide. Neither objectively nor economically justifiable. Now this gap is indeed the legislature so wished (me big mistake and 1a lobbied long live the waste of resources ...!) But other traders know the possibility of goodwill - especially in only 25 days over 6 month boundary. On another mail my seites with just these clues came no answer ...
Conclusion: Adapter so-so, you may well be lucky. Seller lets-sell! rather below average.
