Steelcase? There's a lot of plastic tuned!

First the good news: I think the chair comfortable. I sit for a year twelve hours a day on it, The Hague and a Dauphin who have been his predecessor suggests the lengths to Please, when it comes to ergonomics.

On the other hand, had this chair in a year, five times to be repaired from customer service because of the many plastic parts, which are usually made of a hard plastic quality, material error had. In one case, the constant wear and tear may be due to a serious flaw of the construction of the Steelcase Please. The backrest is designed to allow lateral movement. They will be held at two of three points of a plastic hinge, which does not reproduces this horizontal movement, so the burden is on these lateral movements fully plugged plastic parts. The design allows easy to bewerkstelligenden exchange and that's a good thing, because in my model, these plastic joints are pulled out for the fourth time. The on this high-stress point a cheap plastic part has been installed, is quite annoying.

For me, a new chair is now in excess of one year. My patience has its limits and so a Vitra AC 4 is finally also not expensive, is still not saved at Vitra in the materials and workmanship.

In my case, the distributor for Steelcase has not been Chairholder and, to my great annoyance, the customer service was incompetent and slow in any case. To resolve one of the five defects, the chair was taken by the mechanic and disappeared for six weeks, instead of announced fortnight. Allegedly, the undercarriage had been replaced in this repair. The "new" but pointed to some small scratches, the justified suspicion that here an obsolete and used spare parts has been used. The tilt limiter, part of this support base, settled into place after just two days, only in two out of four stages.