Steer clear of this insurance

After a whole week, we are still waiting for an appointment for the repair! The repair service of ERGO Direkt the insurance policy and the Amazon statement was faxed and emailed. From a repair service but so far the serial number was only 2x phone from refrigerator -in every 2 days - queried (for whatever). On multiple demand at ERGO Direkt one refers to the repair service, this refers back to the workshop ... only date there is no! For this purpose, the repair service behaves ignorant and arrogant. A star is still far too much ...

A quick update:
It has -despite intensive efforts unsererseits- exactly eight days lasted until finally was offered by Ergo repair service a repair appointment. But this is only in 10 days!
That are 18 days between notification of loss and the expected repair appointment. Nearly 3 week without refrigerator ... An absolute impudence!
As they say in the product description: "One call and the settlement of claims is triggered." The practice is unfortunately quite different.
Quite incidentally, what should these mindless positive reviews for these extended warranties. Approximately 90-80% of a rating based on the fact that Amazon customers 4-5 stars awarded, because you've got the insurance documents or believe that the price / performance ratio is good. What kind of bullshit ...