The device is designed for an older man who has never done with a cell phone experience. It is intended for his safety, he can easily send emergency calls. It should be a clamshell, so that there are no problems with the keylock. Has programmed the device to someone's experience is simple. For totally inexperienced, it would likely become more difficult, but in this case is probably the most users. The emergency button works as we imagined it to be. However, so prompt and good that we have got him to div. False alarms a stable blanket. For our use rich emergency, and to call some numbers to call. This works well and easily. But even SMS would be no problem with the ease of use.