The whole was repeated several times. On the third day I finally came through again.
The staff I do not read big chance to speak and wanted to immediately latch on my PC [the wealthier a new toy and find remote management super;
At first I thought, he asks for the guarantee. But then it turned out quite hard ...
For he said: They are very tolerant. I should simply return the device, order me one from another provider.
I back: Huh? What's that for a support?
He returned: What should I do? On your computer, I can not and you're done. Enjoy your day. ... And hung up!
On a forum I found the hint that I should download the latest firmware. So I did and hey presto the device worked.
But again the question: Huh? What's that for a support?
Meanwhile, however, I realized that the unit is very warm and round the clock a whole lot of power draws (there is no standby or the like). Bad enough. But work also the OK button suddenly (delayed responding, and the device makes a kind of restart) is no longer correct, just got the equipment now returned to REINER SCT. Hope to return the least quickly a replacement unit.
My conclusion: Stay away from this manufacturer! I'm annoyed now twice. If I had his "advice" followed, it was up to me now anyway better! :(
