I ordered the cups for Christmas. Unfortunately, it went wrong, two things. Firstly, I overlooked that per order two cups come so far too many orders, and on the other hand was unfortunately a broken cup on. Both were great though regulated. Two e-mails sent and my order was reduced and I was right with apologies replacement of the cup, or refund offered, without the hassle of returning the broken cup. The replacement cup was then within two days with me. So both the delivery and the customer service top. Quality was as advertised. :)