Super Kundenbetreung, something like this is very rare!

Good evening to all those interested,
the ceiling light was as usual delivered quickly.
The very next day I mounted it and was excited about the good quality and the ease of assembly.
In the evening then began setting.
As an electrician, I did not manage to restore the function by the operating instructions.
Either did not switch the motion detector, or other settings no longer sufficient.

This problem I emailed the Service Center of Ranex GmbH in 59823 Arnsberg.
The very next day I got a nice reply in which I was told that I would receive compensation.

To my delight was not only a new motion, as I had asked for it, but a completely new light.

After I had the "defects" dismantled and the new installed, I set the controller only after the printed symbols, and behold, all the best.

Please do not believe everything that is in the instructions !!!

With a letter of thanks I expressed my satisfaction and also want to publicize this so obliging approach.

Thanks again,

Hartmut Stumpe