the machine has been delivered quickly and was unpacked quickly. that was it already is the User Manual 7 Seitel long and consists of commissioning, preparing a coffee's, preparation of a cappuccino's, cleaning, descaling, spühlen, and error messages that it was, and all explained in pictures !!! for the basic settings I was ordered to make even the first meal to call support because there is no manual online at Krups !! Support is net and gave me directly by email the instructions for the basic settings sent 3 pages well explained (water hardness, temperature, automatic switch-off) for the coffee strength set I was ordered to call the support again and asked them if they send me all the instructions by email could this would be too great but they could print me and send me by mail !!! support is really great !!!! to maschiene it consists of plastic but do most machines also, but well made. The operation is very simple, only the bearing surface for the cups is not the greatest it has indeed to brew the function for 2 cups and grinds the beans and 2 times for but I doubt that my 200ml mugs can really stand stabiel adjacent. despite the little problems there are of me 4 stars because the coffee is really good and the more expensive of my delongie beats !!