Property me this toilet seat already bought 2 times, the 1st time was gone, the soft close shortly before the expiry of the warranty broken, fortunately for me the friendly DIY exchanged for free. At the 2nd time even the hinge broke unfortunately after almost 3 years. I think this is due to the miserable processing, finally comes with a soft close yes no load on the hinge. The rest is top but what brings it when ever something breaks. Annoying, after all, is the constant change of a toilet seat and not as nice.