A really great phone ... unfortunately totally deaf I use many years mobile phones of Sony-Ericsson, most recently a Cezar J108i. The Zylo would actually be a cell phone to suit my needs. Since I do not like smart phones in "wiping" technique I decided for the W-20i. Because I'm the Ericsson operating system used for many years I had to accept any problems the Zylo in operation. But with the first web search came a nasty surprise. The unit is totally insensitive! Where I can still go online in GPRS and Edge Quality with the J108i shows the Zylo only a few faint red sometimes even orange lines ... and the "No service available". I live in the countryside, in the entire place the same image. A few kilometers to the next town and the unit will play back. A really great phone, but for me, because of the very weak receiving power, unfortunately unusable. I'll stick to my tried and J108 and return the part.