Too bad the service AMAZON do not read emails!

Too bad the service AMAZON do not read emails!

Stone pot with glass lid, 7.3L, Bergner bg-6456 (Kitchen)
Buy at Amazon.com

Customer Review

I got this bitch on time and it matches my expectations.
Only negative: the lid handle has a washer that was cracked on arrival.
I contacted AMAZON (because I could not reach directly Bergner) for their report and to obtain a replacement washer.
the only answer was; return your casserole! Unpacked and with a glass lid, the result is guaranteed!
Damage: Listening to client AMAZON deserves a red card!

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