Top service good product

I weigh about 90 kg at 1.92 m and am very demanding when it comes to sleeping comfort, because I suffer from back problems. Therefore, the good old Schlaraffia was needed after 6 years soft (slight formation of depressions despite "10 J. Warranty") and a new one.
Since I have no specialized retail store I wanted to try times on the internet and came across the good reviews for Ravensberger ...
The mattress with 140 x 220 came after telephone appointment by freight carrier in compact carton without problems to. After unpacking I noticed no odors. Despite glued-foam strips for the excessive length of the head and foot looked as core shell of high quality. The mattress is symmetrical and therefore in all 4 directions to turn / turn.

However, the mattress in H3 was total and especially close to the surface much softer than my last considerably more expensive mattress (Schlaraffia Sweet Dream H3). The comfort zone shoulder here turned out to be solid, making a total of fewer differences between the regions, which was probably viscoelastic foams at the composition of my old mattress from different sometimes.
After a few nights on the new mattress I got back pain and contacted by phone Ravensberger. Here you reach in business hours always very helpful staff !!! I was advised to wait until an often required familiarization phase for the new mattress and possibly to re-sign me at 1 weeks. Both an exchange such as the withdrawal nevertheless be no problem.
Since I was traveling in the meantime still have three weeks of it and I was afraid that it was too late for a replacement. As me but again exemplary friendly and competent staff of Ravensburger were discussed any doubts then. Since my slatted still unworn and any 6 year old is (wide beds tend to formation of depressions) was suggested to me to try a mattress in H4 and probezuliegen compared to H3.

Free a core in H4 was sent by freight carrier. Here I changed the quality Medicott SG-reference and tested the H4 variant. This turned out to be probably due to the large format of 140 x 220 and my preference for "firm" mattress as appropriate. After a few weeks I called Ravensberger and prompted the collection of the H3 mattress by freight carrier. Again, all problems with short-term desired telef. Vote as me.

I sleep now for over a month without back pain on the H4. She is taut but not too hard for my liking. If necessary, are for smaller formats in my weight class H3 mattress preferable according to manufacturer's recommendations, but I guess depending on preferences in doubt a step to select harder, especially with oversized mattresses. Change, however, is at Ravensberger no problem, here are also "difficult customers" as I King! If the high density deliver what it promises (: longevity) I'll like to buy again.