I can good report on this treadmill only, and it is incomprehensible to me how one can thus have difficulties. We have it for about half a year. After delivery, my wife and I built the band Easy and extensively tested. We found that our input data were untraceable. But one call to the Reebok service then brought enlightenment. The extremely friendly and competent Reebok - staff explained to us the use of the computer in detail and after that everything worked out perfectly. I highly recommend this treadmill.