Unreliable, this machine after several problems I was reimbursed by Amazon (top on this one) while still under warranty. But the disappointment also comes from its function "milk". A cappuccino without milk foam, I call it a latte altogether. This machine makes lattes, no more. For cappuccino, prefer a machine with a aerocino (Chez Krups for example) ... with which it is almost like in Italy.