Packing:
Box with styrofoam inside is ok. The box could however be significantly smaller and instead of styrofoam, there are already more environmentally friendly materials. Device is well protected and Manual is informative (so you need it).
Device:
We had a Kenwood-Griller, which we identify the returned again after the first test. Hardly really hot switched off the thermostat and to grill sausages we needed 30 minutes. Real pointless!
This Tefal grill is really great. Whether sausages, meat, vegetables or fish (tuna steaks!) 'Everything turns out perfectly. The two griddles have wide and deep grooves that burn a typical grill pattern in the food. The juice from the food is also derived in the clean sufficiently large bowl.
The biggest problem is the cleaning 'therefore 2 * deduction!
The plates are indeed spĆ¼lerfest but these deep grooves are never quite clean; there always remains something stuck in between. Even with washing sponge, it is not very easy. Also we found that the non-stick coating begins to dissolve (especially at the edges) after some time.
When grilling injected fat etc. inevitably around the workspace and, of course, on the device itself. And to clean this is a torment. The lateral linkage (to unfold), the rear part of the grill, the operating surface cleaning .... these parts is very expensive! We have become accustomed to cover the front panel with aluminum foil (wedged in the grill plate) to prevent the grossest mess.
Conclusion:
So great the plate Grill also works' final cleaning raises at the beginning Un-joy.
Delivery:
as usual ... within a couple of days and everything was okay.
However, even here: the outer carton Amazon was stuffed much too big and with lots of filling paper.
Update 22:02:15:
I hereby reducing a "*"; if it were possible even on no. Did yesterday grilling tuna steaks, but the part is completely dead, it does not heat up, the lights do not work.; and not even after ten operations.
No visible damage and disassemble I do nothing (guarantee).
Now I've got the part times the Tefal Customer Service in Vienna brought; let's see what the people are saying ...
Update 30/05/15:
After the complete repair of the grill carries out his services again to the fullest satisfaction.