Very good but not much explanation

Very happy with this produce at first, then less .... Everything was delivered in good time, without explanation. I find it takes a little force to cut the fries .... and presto this morning, forcing the grid has had to shift a little, and I twisted ... I will not seek to operate the service, as I probably misused it all, and I'll see on the site if I can order replacement grilles.
... A few days later, this is what I did. I contacted the seller, who never answered me. Then rummaging on the internet, I found the site directly BAUMALU, I contacted .... bad news, we can not buy a grill apart. I wonder what it costs them to unpacking a fried cut to troubleshoot a customer! ... Who is more willing to pay for a replacement. This is another great example of our consumer society. So to sum up, you buy this cup fried, there is no explanation of use ... everything works about a month, then a grid twists, and all is good to throw in the trash. : - (((((I think .... buy a fried cup, but another brand.