The product is of good quality. It happened to me in perfect condition. I also have another higher-end model (gentle steam cooking). The stainless steel of Kitchen Craft is a little late, but the whole remains quite robust. As for the price, it is much more advantageous. I only uses one basket at a time to prevent water from second basket from falling back into the first basket. Having a 2nd basket allows me not to wash immediately after cooking. The glass lid has a small hole that allows to evacuate up steam. Excellent price / quality ratio. I think the product will last.