Vice caché KNOWN - Battery defective

Vice caché KNOWN - Battery defective

Samsung Galaxy S4 smartphone unlocked 4G (Screen: 4.99 inch - 16 GB - Android 4.2 Jelly Bean) Black (Import Europe) (Wireless Phone)

Customer Review

To synthesize my displeasure: Samsung SAIT long as S4 equipped with batteries MADE IN CHINA are defective, are at risk of combustion and explosion, and should be taken as a guarantee (hidden defects), yet no steps n ' was undertaken with consumers, who often buy their own expense a new replacement battery.

I met the battery problem that cut anytime after a few months of use. Unable to restart the phone without putting it back on the charger. In fact the battery is inflated. After some Internet research, I should have done before my purchase, it turns out that this battery of real burning risk if I understand. The problem concerning MADE IN CHINA batteries, * was already known Samsung on the date of my purchase * and affects so many users as Samsung batteries free trade in Germany in the Samsung shops in 5 minutes. (MADE IN KOREA The batteries are correct).

However, in France, the replacement is not so simple ... It smells locked phone several weeks ...

I contacted the SAV SAMSUNG service by email on the official site. Here is the answer I received. The center in question is 60km from home:

"Hello Sir ***,

We acknowledge receipt of your email and we apologize for the inconvenience.

According to the disclosed items about the malfunction on your mobile Samsung GT-I9505, we invite you to contact from a repair agency licensed Samsung, using the address given below, for further diagnosis and decision in charge:

Allo PSM No. 68 Cergy-Pontoise
84 rue Gisors
95300-Cergy-Pontoise

Note: The purchase invoice is necessary to enforce the guarantee.

We remain at your disposal for any further information 01 48 63 00 00 (Monday to Saturday from 09h to 20h, the price of a standard rate number). "

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