Service:
Once it became clear that the hand straps do not fit, mail contact with seller to exchange with the request, the hand strap.
Answer:
There are only the standard size, but of course the right of return be made (under 40 euros return at their own expense). According to my question as to whether the seller is responsible for the quality of the goods, is the announcement that a postage-paid return link is provided.
What happens? Nothing.
Demand: When does the Link?
Seller sends mail with the link.
Link is called creation of the return bill fails because?
The GLS website the pre-assigned receiver address of the seller faulted.
Renewed contact with the seller (with a screenshot of the error): link does not go.
Seller's answer: Please use the link below.
Back and forth, finally culminating in the call by post / DHL to send back.
My answer: DHL parcel postage 6,90 Euro + 20.- Euro Sperrgutzuschlag, are you sure? finally leads to sending a completed GLS return ticket.
Reimbursement: purchase price (excluding postage), well please!
If the customer orders a stick to try, that's generous, right?
Conclusion:
Product not available for tall contemporaries. Ergonomics deficient.
Service: Road without end, annoying and tough little customer oriented.
