Well, that's better !!!

When a security software is not just about the actual protection but also to the service that is offered if the software causes problems.
I use KIS now in its second year. After I was quite happy with KIS 2013 I ordered with the upgrade in 2014.
Just before my license had expired in 2014, I tried to install KIS.
Mind you, trying !!!
On the website of Kaspersky indicates that you can install the 2014 Upgrade easily over the 2013 version.
This was not working.
CD in, started and get error message: "Can not verify file"!
So cd out, KIS 2013 as on the Kaspersky website stated on Start, Programs, KIS 2013 Uninstall a program and maintain the hoes at the Lizeneinstellungen.
No success, same error message!
After that I can download and run through the removal tool from the Kaspersky website.

Also without success !!!

Then I have the Kaspersky Support from another computer, written and described the problem, with the note that my computer is now without protection and I therefore quickly need some help.
In the meantime, as a safety precaution, because it could have been an error on the CD can be swapped CD from Amazon, was exemplary as always, the new CD was within two days there !!!

After more than a week still not received an answer from Kaspersky.

Worse, it does not work !!!

Even if the software is very good in the field of detection of malicious programs, if they can be installed in such a miserable service, poor instructions on the website and a removal tool that does not work properly, which does not help.

So I searched for a friend on the web and found several articles on such problems.
KIS one should never, as indicated, uninstall programs on, KIS, program, remove, but always through the Control Panel.
So I have my computer back after I have all the data still stored on an external hard drive, then made all over again and then it worked.

Unfortunately, KIS makes 2014 computers also very slow. Websites build up much slower than even with KIS 2013, and since you could already clearly see the difference to other software.

In summary, considered I can not recommend the product, unfortunately.

Because of the non vohandenen support, the poor instructions on the website and the extremely strong performance degradation while surfing the web, I will switch to another program !!!