First: Yes, the device is working properly, is safe and easy to use. One important tip, based on experience with laser treatments: Do not use on fresh shaved skin - the hair should be long ideally 1-3mm so that they are also covered by the light. 24 h are welcome to be between shaving and treatment. The Tweezers set can, however, save the tweezers are imprecise and unwieldy to use.