I have already had many Nespresso machines and this is the first time I experienced this kind of inconvenience ... we must say that this is the first time I buy Krups despite warnings around me that m ' started off well warned about the poor quality of its coffee yet quite expensive!
Then direction "garbage" ... I will not waste my time to repair a device that is already DOA!
Especially since the machine cost me anything between June and Amazon promo ODR ... luckily !!!
Finally, you'll understand that I do not recommend the Krups Citiz !!!