I bought in January 2014, the Samsung Galaxy S4 at Amazon new and simultaneously acquired 2 year device protection insurance ERGO Direkt with. The smartphone has me then rd. 450, - cost and insurance approx. 50, -. I wanted to protect the insurance in particular the destruction of the S4 through its own stupidity (eg fall on the floor). In early October, it happened. I bend down to my bitch this a leash and the S4 falls out of my shirt pocket on the asphalt. Several cracks emerged in the glass display. The S4 itself still worked. I called the hotline damage the ERGO Direkt on the same day and described the event. The (very nice) staff sent me within one minute by mail a claim, which I immediately filled out and mailed along with a copy of the purchase receipt (via PDF) on him. It was also now less than 10 minutes and I had e-mail the shipping label and the accompanying letter to the repair shop. I have the smartphone well packed on the same day and settled the cover letter and a copy of the purchase receipt in a box and leave it in a UPS collection point. Two days later me the input of S4 was confirmed and exactly one week after delivery, I received back my smartphone with a new display. I am satisfied with the settlement of claims to 100%, so full 5 stars and my recommendation.
