"I am David the Service specialists at Electronic Arts (EA), coming back to you vis-à-vis your concern with your version of FIFA Ultimate.
First of all I would like to mexcuser the inconvenience caused by this situation, I assure you that we will make every effort in order to solve the worries of our customers as quickly as possible.
I also play to Fifa Ultimate Team so I understand that to be able to access 24 packs is frustrating.
Jai took the time to look at your case in detail, first of all I want to thank you for having sent us these files, it allowed us to identify the source of your concern. Unfortunately the offer of the ultimate release is limited to March. I am sincerely sorry that this company have sold you the product stating that you are entitled to these packs because this is not the case and it is clear on the conditions of the game on the form containing the activation code. I have no other recourse but to advise you to talk to your dealer.
Again, I'm sorry the delay this response, I thank you for your patience and understanding. I again apologize for any inconvenience caused by this situation. "
