I'm not necessarily the one who, shying away from negative reviews, if he reads. Especially in the introductory phase of a product can cause system-related disorders. But what I currently experiencing here takes the biscuit from the ground. For 4 weeks I try with the service the system to persuade them to stable operation, but unfortunately without success. At first, I still was thinking to problems installing or error in me, but this is unfortunately not like that. But from the front. I bought the product at a local wholesale market and made me immediately on the establishment of the product before my vacation. This goes eigenlich without a hitch when one reads the manual very carefully. 1. Connect the base with power and LAN. 2. sensors to the base link. This is done by simultaneously pressing and holding the pairing button on the base and the sensor. Here is important to keep that! After all the sensors are connected to the base, they only need to be trained. This is done via an app with a smart phone. By Andoid well, to a limited extent with an iPad. If that's all done reports loud advertising promises the set reliably disorders or if someone opens the door or closes. One thing I have to leave the system, it reports its own faults very reliable! So you can get an idea here's the short version. The sensors make themselves after a short time in a regularity of 2 1/2 hours For 18 minutes and then on again. Time of a sensor, sometimes another. In this time where the sensor was also performed offline without registering, if an incident would gesesen reported. If times the sensor was active then he reported reliably that as a movement has been registered. The door sensors but was always "ambiguous" as an indication, since the sensor no longer knew whether the door was open or closed. Since this is so unacceptable for me, I turned to my vacation to the service with a request to correct the error. It went a week without success or a solution. Reseten conditioning, new teach, disable all log, etc. came to nothing. Eventually tears even at the most patient people out of patience and I called again on to the service. The result was all the more interesting. My case was no longer detectable. No evidence in the system. Under the fault number nothing was allegedly deposited. I made so frustrated again my usual reset and learning hour in the hope that maybe now the problem disappeared and lo and behold it disappeared the next day completely. The plant sent nothing, no movement or a doorway. Probably here again the server is unreachable. A later written complaint on my part led now to the fact that you have sent me a replacement unit be sent with the request the defective product back. The exchange unit is now also arrived but unfortunately you can not register it. The instructions taken again at hand and several times unsuccessfully tried to persuade to connect to the server, unfortunately without success. There seems to be broken, once again. As always call the hotline and reported the problem. (The phone number I know by heart) Result? Please send to the following address the following information: a copy of the sales receipt, account name and activation code. I'm curious what happens next. According to my previous experience you can currently only warn everyone to provide as guinea pigs. The idea is great, the implementation is, excuse the vulgar expression, crap. Not sophisticated equipment, sloppy service and not even so far rudimentary customer compensation. I wonder now also, what happens when times the server should be hacked. Lying there all my data and you can outsmart the system?
Addendum 02:06:14
The third replacement has now been successfully put into operation after the second yes refused registration. This basic unit is only one sensor reports regularly and again. The other sensors are weitestgehenst stable. Once a day, but each sensor is offline. Most of the sensor, which is about 11 m away is the first offline followed by the motion sensor. This is just 30cm away! One explanation for this strange behavior is not recognizable. Conclusion: 6 weeks and still with errors, no solution in sight (Unfortunately)
Addendum 06:06:14
This time I had a complete failure of the sensors. Nothing was more at all registered sensors. After restarting the base then the sensors have successfully logged again. The only thing I had to do was to tell the sensors that the door is closed. Since this reboot I have to complain about no system failure. Funnily enough, the system now for several days to work without a single breakdown or a false alarm. Mir urges here suspected that part of the Gigaset range technique a new modified software has been deployed. Here is a little more open and honest communication would be especially desirable.
Conclusion nor my ordeal: The system is, if it works fine because time, his statement and the advertising promises justice. But what's not at all, the service in case of problems and especially the field test the customer. There are devices shipped, which have errors or need to be improved. As the system alarm is disabled, as a system for monitoring an apartment quite usable.
Addendum 07:07:14
ALARM, nice that it is signaled but what triggered the alarm? This I can not see, unfortunately, in the event viewer. Here should be urgently improved.
Supplement 07.27.14
I have, according to the system no longer door sensors. My door sensors are just off the system. After the system is restarted again although I had door sensors, these I should, however, calibrate again. Unfortunately, this does not calibrate on a distance and then to report the-door sensors can not. The upshot 0211/21090840 where a friendly voice said it was up to my operating system. Anzeigten Only in pointing out that neither iOS, Andoid, Windows something else you promised me the thing to accept. I'm curious times, as time goes on.
Addendum 01:08:14
The sensors, as well as the siren who in perfect harmony again the property off and log back in certain clock. A door sensor continues to deny the setting even though it is registered. The whole system is degraded in agreement and returned to Gigaset element.
