The title is promising, and I would advise those who are particularly interested in emotional intelligence, to start with the Volume 1. Volume 2 is dedicated to the professional world, its pitfalls and its emotional mountains. With a little mess style, indeed, the author reported results of investigations and findings that may seem obvious to those who keep their business on this plan there. Nevertheless, it is always good to see writing and realize the globalization of such problems and their solutions ... which leads me to conclude on the positive point of this book: it proposes and outlines solutions Simple and effective!