Although, after passing SAV ...

I bought two, one for my wife, one for myself, mine went to SAV-because what not loaded, motherboard change, a week later, my wife's not loaded, SAV also which returns us with a new USB cable ... We take it for ..... ?? I of course try a different USB cable before returning ...
In short, it works now, and yet it must be admitted that the VAS (in France) was fast.