Bad reconditioning

Certainly it was a repackaged product, certainly we should expect it to be open and tried, but should we expect that the product is damaged? Indeed, the banks were wavy, a marked was present in the middle (hard to describe) as if the film were marked by dragging the nail pressing hard, making it difficult laying and taping. I already bought reconditioned but this is the first time it's wrong checked. A goodwill gesture would be desirable. Thank you