Subject: Babyliss Curl BAB2665E PRO Type F70A purchased from Amazon "Hair & Beauty Center" on 30. 12. 2014. Previously used twice for whole head full of curls. Here, a switch was pulled in and got stuck - scissors had to solve the problem. Well, I tried, as much as possible, to remove the wound in the unit remaining hair using tweezers. Unfortunately, this did not succeed in completely, some remaining on the coil. - The supplied tool for cleaning does not reach the other side of the coil, that is, where the remaining hair hanging. A relevant message I sent to company Babyliss and expect the opinion, in particular, how the hair-residues can be removed and how to protect themselves against such mishaps.