Be careful with the delivery

Did the washing machine only a few days and can actually say anything specific. They seem to be good. So much in advance. My review here therefore relates only to the delivery firstonce only 3 stars !!

However, it seems important to write in advance before about the delivery modalities and its expiry me!

Here Amazon offers the entrainment of the packaging. Since I am not the only one in the sequence which annoyed about how this issue by the supplier (Hermes) is traded / was part of Amazon would be time for action. So we got our washing machine from the company Hermes delivered. Two employees also asked like where they may hinbringen the Waschmaschien since. In our case, this was the laundry in the basement. So far no problems.
Thus, after the unit was in the basement, they wanted to get signed the delivery note. Before signing I asked politely what because the entrainment of the package is. The spokesman of the delivery duo told me the same determined that this was not part of their work and they would not take the package.
So on the advice of Amazon, that the package will be taken at the request I pointed again. Then, the sound "sharper". It would indeed explicitly in the delivery are the packaging will NOT be taken.
The delivery note I then looked at a closer look. At the top of "packaging See note" is. In its guidance document was "entrainment White Packaging: Yes"! The white packaging is the Styrofoam and the film in the machine is packed.
When asked by pointing that it was really clear that they must take the package, the tone sharpened again !! I should not be so unkind. Then I asked the machine out of the house to take the hint that I refuse to accept. They offered to clarify with the Chaf of the two strategists to me the facts. Since I was indeed too wide, but failed I should call him absolutely on the phone one of the two employees of Hermes, it but "unfortunately" was no reception. Only then the packaging was torn and taken from the machine at great swearing and with a classic Gezehter.

My tip for each customer: Steadfast and energetically on what now there are indeed the right of the customer is! The packaging has to go.
My tip for Amazon: Clarifies the shit finally. That's a No!