Big problems with installation and ongoing operation!

This software package can indeed install Windows 8 without problems, but I was able to bring the program with great difficulty to run despite entering with per download sent password, only after a long herumprobiererei and deactivate the Proxy Server in the Internet Explorer setting (you must also once it coming), I was able to open the program and also perform radio recordings, however after 1 week was not so funny! Even though I had not made any other settings on the PC, the software can not start until then, everything've tried what is even uninstalled and reinstalled several times and so on, not If. Send an email to the support has been after 1 week not answered. If nobody helps me to solve the problem, I can throw it in the bin, then money is also gone and nothing invested, to be honest I'm really angry about something, if I buy a program, then it should also automatically Setting it runs under Windows, regardless of whether or not a proxy, at least one expects such a reference on the installation that possibly settings must be corrected so that it funktionioert Unfortunately nothing! Can I at the moment so do not recommend, maybe logs yes again something like Support to clarify with me about the problem, otherwise I complain, sorry!