Bravo for the SAV

I received my set two days after ordering. Alas, the sugar bowl was broken in 1000 pieces because poorly packed, just a small soft plastic box, and 2 parts touched in that box! The next day I get another set and this time it is the handle of the milk jug that was broken!
Without making muddles and without having to return the debris, I arranged with the person responsible for managing this kind of damage, I kept the parts "valid" in each set!
And besides the welcome is top at Amazon, bravo for that is increasingly rare!