catastrophic 2 1

with more than 10 years a Phildar knitting, the crank being worn, I wanted to buy another ....
I received this morning, after several tests I found that the needles do not close, therefore, impossible to make it work well (that being, I'm not a novice, I have used a similar product). I am very disappointed, I'll contact the site for a recovery because there product unusable and still 22.98 euros with transport costs. Furthermore the delivery have not even been met ......