Best not you call the number on the letter to protect (this is just a middleman) but looks for the phone number of the Ergo website out. Then one must also not days (5) wait for the failure to recall.
Since I did not know when buying the new phone, such as the Ergo Insurance regulates my claim, I ordered no insurance so.
Now I was so positive with the settlement surprised (as good as AppleCare), which I've, reappointed insurance for the new phone.