Claim settlement

Have completed the insurance on the phone my son. After a short time my son was the cell phone out of his pocket, in which the display was broken. The mobile phone was quickly picked up and repaired by the Reparturdienstleister of ERGO Direkt. After some time, some restrictions on the operation stood at a cell phone. Because I saw no connection with the Repatur, we can check the phone manufacturer. Well it turned out that the repair service had not worked professionally.
I sent a letter from the manufacturer with a letter on the matter to the insurance company.
The insurance has been reported within 24 hours upon me, recognized the damage immediately and apologized several times. The Lady of the claims department was a very nice and competent staff member. I'm really excited by the rapid settlement of claims, because after just one week, I had my money in the account.
Thanks to the quick and easy processing at this point.