Complicated installation, incompetent Support Hotline

Did not it gechafft Camera integrate into the home WLAN.
Bin several times for guidance and advice of the Dlink hotline ("Change your security settings in the Fritz box")
vorgegangen.Leider unsuccessfully.
The hotline from D-Link is no help because the staff have no idea about the product.
Have checked with the hotline 4 times.
Original sound of the employees: "I have to first in the instructions schauen.Ich am familiar with the device not from"
Class, D-Link!
5, put!