My PT 919 did not quite two months and I had on 6/10/2013 me to contact customer service. All done quickly over the Internet and within just 3 days I had a replacement device in hands. The defective device had not even be sent !!!! Is compatible with the sustainability you has Philips written on the flag? So customer service quickly and without any complaints. Annoyed I was at that time already, however, because in spite of registration and an own accounts I had to re-upload the bill. Then why the registry?
The 2 razor held then at least more than a year, and then to fail with the same error. So the same procedure as last time. Reported on 14.09.2014 on the internet, of course, re-loaded bill high and then I had within 3days a new device.
The only difference this time was that I had to return the defective unit, which I did. Highlight this time was that I was told that the device sent PT 919/16 was no longer available and you for me the unit PT 919/16 (hard to believe, but true) get.
On 03.12.2015 it was again so far. The shaver suddenly no longer shaved again. Same error, as in the last two. This time I tried it once but with the telephone support. My thought was, given the history that I had decided to to purchase a more sophisticated model taking into account a certain amount. However, the very friendly lady on the phone could not help myself. You have only the possibility of exchange. So it has all the information received, sent me an e-mail with a link to the page with the return form and the shipping label, and so I can bring the package on the same day on the road.
I have taken this as an opportunity to contact me once at Philips, to express my displeasure. After 2 days, I now get an email from Customer Relations, which really only says that one regrets, but a great and reliable product has. The highlight of a 20% discount on the shop goods are offered to me that 30% are at prices even at a discount to the market price.
Because of the shaver I have not even received so far an intermediate message.
