Product ansich: 5 stars - star deduction for opened packaging with virgin material purchased (delivery of B-Ware) The cushion reached me quickly in a neat outer packaging. I had ordered new. The outer packaging was perfect. Unfortunately, the pillow box has been opened, the protective film of the pad was no longer welded, so I had no guarantee that it is new. An employee of the seller (bed shop) told me by phone that the films of Tempurkissen generally are not welded. A demand in the retail sector showed the opposite, Neukissen of Tempur are always welded because it is sanitary products. The due circumstances, and since the cushion seemed fairly new and the price was right, I have kept the pillow ... unfortunately already opened up the goods (B-Ware). That is the reason for the star trigger. The cushion is ansich excellent, softer than the classic Tempurkissen, fits in a 80x40 pillowcase. Sidelying and supine be supported ergonomically, the shoulders are relieved, the material adapts very well to the head and neck. Compared to classical Tempurkissen correcting the cervical spine is slightly less (My head bends on both sides of the cushion in lateral position slightly upwards, which is not the case with the classical Tempur pillow. For the Symphony Pillow provides a significantly more comfortable cushion feeling. When lying on the flatter side can be in sidelying prima arm slide under the pillow. The 2 different sides the right support for the cervical spine is always possible. I feel the Tempur Symphony pillow zwichen as a good compromise "conventional" pad and the classic Tempur pillows (this is me from the material too firmly) optimal for me. Now, after several weeks of use, my shoulder is much more relaxed, as well as under the pillow supports the weaning of orthopedic very unfavorable prone position, so that cervical blockages are prevented. Great pillows, I do not want to miss!