Today I received my washing machine by HERMES and on time, beautiful I can not work and need to take any leave. But now comes the climax !!!!!!!!!!!!!!!!! The old washing machine has not been taken from HERMES though I paid it !!!!!!!!!!!!!! I was told the car / truck is full. Hey, where was the the new machine, which is the place ??????? The two HERMES people have gone easily, but (1000 times thank you, thank you) the old nor put into the house! I just made a short wash, the machine rattles a bit but more to the machine, I can not say just to HERMES namely Sch ............... Unwrapped, connected and packaging I myself have discarded machine was just only held up and Bye! Buy such large devices from Amazon is maybe not good. My fridge I'll buy again at Saturn, even if it is slightly more expensive. Now the adventure continues HERMES. Appointment for today get between 13-18Uhr, well !!!! about 11 clock ringing my phone (am on work) "our colleagues are facing their house, where are they?", have not you any questions, so I! HERMES has God durchgeklingelt thanks, the machine is no longer in front of my door! I do not buy large appliances more about Amazon, although really nothing for it can ('m a fan of Amazon, always 5 stars). Device itself:'ll contact customer service after my vacation, knocking / rattling is not at all, possibly what def, boot extremely loud when.. I will report. Today 01:06:15 get a new machine and washed twice, top. No abnormal noise more (knock), washes real quiet, hurl absolutely justifiable. The customer service from Amazon as always reacts and DHL delivery, namely a forwarding (Rohte) but was more reliable than Hermes, Amazon Thanks !!!! Today I give for Amazon and AEG each equal 1.5 3Point plan Washing performance normal, black remains black and blue is blue and if not, it is not because of AEG and Amazon