This was a birthday present, the almost firefighters had lured us! We have requested from the MarketPlace dealer, as this may be because. We were promptly nice and friendly response that this was a problem that the company knows and Rösle you as soon as possible and sends substitute - for free !!!! Yesterday was a wonderful new fireplace stainless steel. So complain if it smokes and stinks. Big compliment to the dealer Gartenwelt Riegelsberger, because that's very good customer service.