Catastrophic Service / poor quality

Catastrophic Service / poor quality

Forefront Cases® New Leather Case / Bag / Case / Cover for Apple iPad Air 2 / 2nd Generation (Oct 2014) - all-device protection and intelligent auto-sleep-wake function with 3-year warranty Forefront CASES - incl. Stylus (Electronics)
Buy at Amazon.com

Customer Review

I have purchased the product and did not know that it comes from GB. In this respect also not really a problem.

The case is not made of leather. Pure plastic with an extremely offensive odor. My ipad 2 Air does not fit properly in the case and there are some quirks in Case visible. In short: no use for me.

I wanted to send it back then and have (as usual) put on Amazon returns processing to complete. I got a label on the screen with the invitation to frank the return sufficient. Problem is only: an insured Päkchen by GB costs 13.99 euros!

I then activated the Amazon customer service and this has contacted the seller. Since this is to take over the postage unwilling neither before nor after the exchange, of course, it makes no sense that case to send back!

I did not know that Amazon.com is working with dealers from abroad, which for me is frankly difficult to understand, because it sure is hard to returns.

The product and service Forefront Cases can unfortunately only rated with a star. Could I forgive 0 stars, I would do so.

I have now ordered a clever leather sheath of KAVAJ. Super product, fast delivery, perfect service.

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