poor quality and lousy customer service at Deltatecc

poor quality and lousy customer service at Deltatecc

Martini Glass "Function" (household goods)
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Customer Review

I bought extra this brand glasses and therefore only trouble. When delivering one already was broken, although they were really well wrapped. The subsequent delivery went smoothly. At the first use, however, I realized that one of the glasses is not just. It wobbles when one pours something. The error can not be seen with the naked eye because it is obviously a tiny bump down on foot. For a 5 Euro glass a no go.

A no go is the service of the dealer Deltatecc GmbH. I wrote immediately and we also asked for more information. Until I pointed out that I can not take pictures because you can not see anything on photos and sent a video. This obviously has a format, which the dealer was unable to open, and then directed me to Villeroy Sturr directly with a request for photo and delivery. I told several times, Deltatecc is my contact and I do not care what internal arrangements met the two companies. Then my mail was no longer answered. The question is not for the state. Until today I threatened to contact Amazon. And promptly got back only the announcement that I should lodge a complaint with photo and delivery of Villeroy. Even my 2 really angry mail was answered that I was right, that Deltatecc according BGB is my contact, but I should like to address Villeroy.

That's not a customer and upset me even more. For me, does not justify the poor quality of the glasses or the glass the price and with such a trader who behaves Sturr and kundenunfreundlich, for me is no longer acceptable to the reputation of Villeroy as a quality brand. For 5 euros, I would have gotten at Depot almost 2 glasses that would be qualitatively similar and not have had so much trouble.

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