We bought this toilet seat, which we liked right away. Unfortunately, he did not meet the quality we hoped for. After only 2 months broke one of the hinges (Supposedly high quality, but only cheap metal that has been used here) at one point. That's why I come to the conclusion that does not meet the quality of the description. Therefore, we contacted the seller immediately, with the request for processing the complaint. Unfortunately we got so far (4 weeks) no response to our mails. There likely is it hoping to just ride out the matter. I think, less customer service really is not. That's why I advise against to buy this item.