The new model looks just like the old one. (I bought the previous model a year ago and it works, as you'd expect from an MP3 player. Five star and therefore separate order) The contents of the current model, however, is completely different. There is no "Internal Storage" more. This means that content of audio books and CDs no longer in their original order, but only (and exclusively) be stored numerically or alphabetically, regardless of whether you synchronize or copied by hand or with i-tunes or Media Player. (If the MP3 is entirely geared towards Audible?). Who wants to hear the title of a double CD or an audiobook 5 CDs alphabetically? Or in this order: CD1 Track01; Track01 CD2 track; Track01 CD3 etc. So pretty useless for normal use. I have long tried and tried and used to find out the problem - and the hotline extremely taciturn.