Pretty case, tweaking handles, bad combination lock, poor service

Pretty case, tweaking handles, bad combination lock, poor service

Luggage trolley suitcase Hard "Cosmo" Hard 70 cm black and white (Luggage)

Customer Review

Too bad that I have to write this review because I basically the suitcase well like by design, it is going well and the interior with the extra-fold and zippered nets left and right I find a good invention.

But:
For a 23-kg load is not only no longer easy to lift for a woman of the suitcase. When moving this heavy weight was not only I few times fingers pinched the handles because they only have a ride on train approximately 1 cm out of the holder and if you provide the suitcase on the floor and the fingers straight at this point has, where the handle in the rest position retracts, one can easily pinching fingers. Can not really be = design flaw of the handle!

But further:
For a domestic flight, I had shut the combination lock, because it was not to be expected that customs opens the trunk.
At the hotel, I wanted to unpack, but the combination lock could only be no longer open. After several cautious experiments, now an occlusive tab of the zipper could be take out of the combination lock. The second tab absolutely did not detach from the castle and in order to get the suitcase contents, I had to try the hotel staff and a pair of pincers had divide this second tab.

When retailers already during the trip and after the trip complained again, this is so turned on and allowed to read through the lines that I was possibly too awkward to deal with these attacks, finally, the manufacturer would have been thousands of cases sold and allegedly still never received a complaint. Also, when would the locked combination lock is also just a little bit twisted, it no longer has to work! I should suitcase "in unused condition" at my expense resend (ridiculous where the seller was informed that I had these problems while traveling and I of course the suitcase used), then you would double check the combination lock. It has given me "goodwill sake" then a new combination lock sent, which will incorporate my husband. However, that will not help much, because the second closing flap of the zipper had to be pinched off and now only half of this tab is available, so you can no longer even the new combination lock used, because there for closing the
two zipped Verschließlaschen would be hooked.

In short: With complaints, the seller expresses his duties.

Conclusion:
The next case to buy for a quarter of the price in the Chinese shop and has no handles, on which I can not caught me and if the combination lock is defective, then not much broken when I make him the recycling center and I have hours anger spared with the complaint, which leads to nothing except that you can be offended, because you will be so put down, as if you were not capable of dealing with a suitcase.

Personally, I would buy from this seller never. He does not grant the customer's legal rights and know very well that the amount in dispute is too low, as it would be worthwhile for the consumer, for exerting a lawsuit.

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