Our daughter wanted a Frisierkopf for Christmas. We had looked at several and believed with this model a good price / performance compromise to be received. Christmas Eve the mood our daughter ended up being quickly arrived at rock bottom. The hair of the new doll was unkämmbar from the first minute. Even with just one finger came man not even halfway through his hair. Thanks to the rapid and generous customer assistance via Amazon we could now our daughter, together with a nice story of Santa's Workshop, press a Frisierkopf another vendor's hands. Now we no longer get them away from the styling.