avoidable design errors

avoidable design errors

Philips Sonicare HX6932 / 10 FlexCare electric sonic toothbrush, blue / white (Personal Care)

Customer Review

It took a long time until I got used to this electric toothbrush. It is indeed very good in the hand, but was quick to vibrate in the mouth for me to get used to. And so I took the toothbrush, the first year very little.
Having the device now for almost 5 years and got used to it, I use it every day now and unfortunately I had to find that the device has the same mistake as some others have described here: The device is loud, the wave of the attachment is operated slackens around loose. The warranty has long since expired, of course meanwhile, an independent repair will not be possible, because the device is encapsulated and has no screw.
I am very disappointed, especially since the device is one of the most expensive on the market.

Addition:
A call to Philips provided: a device which although little has been used but is 5 years in my possession, is now excluded from any warranty. That was expectable. The many customer reviews describe the same defect will not let close to a construction defect, but was found in the service workshops that incorrect operation is the cause of the defect. Thus, many customers would like to expect from other electric toothbrushes that want turn brush from the device, rather than subtract. By a rotational movement would result in a defective device.
I can say I have not rotated because I've never used another electric toothbrush because only. It seems to be so that the normal mechanical stresses during tooth brushing sufficient to destroy the device.

Addition:

After the unit has now failed completely, I sawed to the cause of the evil it to get to the bottom. A simple screw that connects the head with the motor gear had come loose. The screw was not hedged, no sapwood, no lock nut, no snap ring, no marks, nothing. One can assume that by the vibrations it is a matter of time when the screw is loosened. Thus, the statement of the technical service of Philips that the defect is attributable to incorrect operation, incorrect.
The many used equipment offered as defective for sale on the Internet, confirmed my guess. Buying a defective device is not worth because you have to saw open the device capsule to get to the defect. Unless you are happy with a tape between control button and the recording pen.

super music 9 Rank: 5/5
May 2
Easy to read but ... Rank: 2/5
July 21
great product 356 Rank: 5/5
January 24
Good product only B 1 mole Rank: 3/5
December 8
waited disappointed. Rank: 5/5
September 12

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