Ergo? No thanks ... Stay away!

I bought a new washing machine from Siemens in June 2011 and it has also offered an extended warranty from the Ergo. Quick and easy was the statement of the item description. So without further ado packed with the cart and checkout from it. If you do not need anyway, I thought, but no matter.

Now, 3 years after purchase zickt the washing machine. It runs in the wash program in a continuous loop and suspended in 1 min., Only manual cancellation, rinsing and draining helped. In the long run no state.

Because it occurred to me that I have an extended warranty system sold. Rausgesucht documents and phoned the friendly Ergo Hotline. It was July 6, 2014. Diligently the damage report on the same evening filled in and sent back via mail. After that first was calm.

Two weeks later, it was the 18 July cried quite surprising and someone out of the blue at the customer service Profectis who cooperate with the Ergo Insurance. Appointment comes a technician over and the washing machine repaired.

Think again.

Technicians came, saw and he meant the almost thought that has this that part is broken. It has also ordered a lot of the parts he would have it, but not what is broken. Thank now helps immensely. When can I reckon that my washing machine is being repaired? He told me that the part has to be ordered again, about a week it should take.

All right.

Just over a week later (. 29.07) times at the Ergo, RTS service (. 01805er No) called as the state of affairs is ... Answer: The part has yet to be appointed? Like right now? 1.5 weeks later, after the technician was there, still not appointed? Not your serious ...

On August 5, called again, but the colleague is responsible for recalls. Of course no one called back ...

On 6 August, I had a call on the answering machine of the RTS, this would make an appointment for repair. So later recalled, then agreed with me no date. No, I was told that the spare part is ordered now. Now! Not last week, now! 4 weeks after notification of claim. Having been the colleague told on the phone that is now 4 weeks elapsed since notification of claim and actually phoned someone who wanted to make an appointment for repair, it was soggy.

Today, August 14, once again called there, dig deeper. I was told that the spare part arrives well in week 34, but the earliest he could me appointment for repair (would have been the August 22) does not give, because that part is definitely not is for. So wait until last week of August probably. That would be eight weeks since release.

8 weeks without washing machine, who has a small family knows surely the laundry pile of accumulates. 8 weeks organize their own laundry is washed with friends and acquaintances, or in the wash-room. Time and nerves while going on it. When one hears on the phone from the Ergo hotline that the "complaint" was registered and one understands me ... yes then does what!

I do not care whether Profectis has no time to get past, Siemens does not supply the spare part or in Fürth tram has 5 minutes delay. Excuses are plentiful around blaming each passing the buck to the other.

I have finished with the Ergo an extended warranty, so the insurance is my contact. Quick and easy in recovering the Insurance Premium, 90% claims within 2 weeks at me sadly wrong.

End of story still uncertain ...