Basically good, but with substantial defects!

Basically good, but with substantial defects!

Philips HD9385 / 20 kettle (5 temperature settings, 1.7 liter, metal) (household goods)

Customer Review

More than four weeks ago, I "acquired kettle. It should replace my getting on in years Royal Aquagrad" Philips HD 9385 Avance Collection here at Amazon serve Kocher, of which I was very spoiled the result of sophisticated operating concept admittedly, the but is no longer produced in this variant after nearly 10 years. Trying as "Aquagrad spare" a Gastroback kettle use "Colour Vision" failed because of the pungent plastic odor the unit unfortunately failed and so my attention focused consequently on the Philips device- the price of an average of 90 euros may, however, confidently are referred to as "salted". Equally high are then logically the expectations, if one nevertheless decides to take such a sum for a simple kettle in his hand.

Primarily my choice therefore fell on the Philips product because this brings also a lot of the features that had my old "Royal-cooker" and who had proven themselves in everyday use in many years. Above all, also because of Philips was evaluated in comparison with Test "for Best".

For me important were the following criteria:

* Pot made of stainless steel (tasteless)
* Stainless steel Kalkfiltereinsatz (holding lime particles in the water return)
* Stable, high-quality processed 360 degrees base station
* Key-controlled temperature selection (40, 80, 90, 95 and 100 degrees)
* 30-minute keep warm function (selectable by key)
* Stand base with integrated cable reel and sufficient weight

When unpacking the falls for a kettle quite impressive weight, which suggests that the Philips' Avance Collection "also inside should be processed similar quality as verspricht- his appearance, the pot is to be made of stainless steel, the surfaces are immaculate, and also in the container interior examined MAN from the temperature sensor and the frame of stainless steel scale filter aside, vain for plastic parts. The digester provides round solidity, so that one is inclined to forget the high purchase price almost back. This impression will come even with the base station, although this is made of plastic, seamlessly continued. It is sufficiently hard, so that the kettle is safe and can be removed without the stand base is also lifted. The good feel of all elements (including the keys for temperature setting and keep warm function that rich "have pressure points) round out the positive overall picture of the first Philips' Avance Collection" from.

So it can go any further, I think me and Refill the pot with fresh tap water. And again, there is something positive to report: The "Philips" really sums up 1.7 liters of fluid, so that even more cups of tea can be infused without further fresh water must be nachgekocht. This is not necessarily in all kettle models always a matter of course.

So Now quickly put the pot on the base, and off you go with cooking ..... If one (s). But now a truly for the user not comprehensible chapters of Dutch engineering shows that the Philips kettle has a total of 5 keys for the desired Temperaturn and holding key, all of which are arranged in a semicircle arc based. All would be well if at least the degrees would be on the temperature buttons .... But no, instead, there are confusing symbols (Teeblätter-, beans and flowers logos), which then force a suddenly to consult the manual for help, so a at all clear is what temperature you have for now chosen. Or one is based on a resplendent on itself beautifully to be regarded pitcher, total "behämmerten" sticker where one only raises the question of how long the well like to keep on the stove when it is not already a user himself decreases because it's really terrible to behold in his ugly pink colors held. The entire operating concept of the key acts on the user more as copied from a "Playdoh toys" because as really thought through everyday use. This certainly well-meant spectacle with the "little picture" on the dial keys more annoying than it really is the ease of use to benefit. The theme for this device operation is a dark chapter and urgently in need of improvement. Only the holding key can be unequivocally without Zurateziehen the manual identify, as long as you know that the English words "Warm Up" for "keeping warm" stand- older semesters will be eventually overwhelmed here for now. It shows the user here once again in an impressive way how the uncontrolled and boundless playfulness of developers, can ruin a per se almost perfect product design sustainable, and therefore the meaningfulness of the entire operating ergonomics entirely on the track bleibt- pity!

If you have seen through the operating logic of the "Philips-cooker" but only once, so the heating of water in all temperature settings works without any problems, albeit with a deafening roar, so one thinks inevitably, the pot could equal the talk into space goes silent God knows different. Considering that Philips should times necessarily "ask around" at the competition in the upmarket Upper Class. The cooking time in itself, is still acceptable for me in the course of 3 to 4 minutes (100 degrees). Unfortunately falls on heating beyond but yet another, more serious disadvantage: The housing exterior of the pot is red hot, so is highly advisable to always place the "Philips Avance" far outside the accessibility of children. Otherwise tears and burnt fingers are inevitable. The reason for the above-average warming of the pot is also identified quickly. The Philips kettle has despite its enormous price no double insulation, and the heat thus occurs completely on the pitcher wall outwards. Actually, an absolute "no-go" for devices in the "100-Euro class". Another drawback: The minimal 40 degrees selectable temperature, the stove also disqualified for the preparation of baby food (recommended temperature is 35 degrees here max.). But on the other hand does the keep-warm function flawlessly. It keeps the selected temperature even in case of need constant up to 30 minutes. Once the cooking process also gratifying to note that an acoustic signal so you can leave the kitchen for once, and not always have to wait next to the kettle, until the desired temperature is reached will sound.

Unfortunately, the list of deficiencies of Philips HD 9385 is not yet exhausted with the above points. Really highly dangerous, the fact that the entire electronic control system of the kettle is built into the can bottom, which has numerous, vast openings to ventilation on its bottom seems to me alone. Some of soldering and wiring of the board from the outside through the slots are here even visible. A highly unguter as well as risky circumstance, as it turned out after only a few days of use, because water is free to enter the interior of the device through the ventilation holes. Runs during filling or pouring accidentally also only a small amount of liquid in the can outer wall to the bottom of the bottom of the container, then when you turn the kettle on the base caused by the moisture conditions resulting short-circuit the entire kitchen is immediately dark and only the triggering "RCD" in the fuse box prevents more serious consequences in the last instance. To me it is both inexplicable why it has housed the entire electronic control unit in the base region of the kettle rather than obstruct this- usual-water as with most devices of this type and moisture in the base. On the other hand, it is just incomprehensible to me how could ever get a Philips safety approval on the European market for these devices construction. Because water penetrates into the electrical unit, then a touch during operation due to the metal body of the can be lethal at worst and may even be fatal. The culmination of the whole absurdity is that this serious security flaw appears to be known at the Philips Customer apparently, the "Avance Collection" but in spite of everything continues without any technical changes can be freely sold on the market. According to manufacturer information on the hotline, a new edition of the kettle is until further notice only times not vorgesehen- thank you very much !! After the water debacle our unit had to be replaced anyway, and was a complete "total loss". But thank God, Philips demonstrated here at least goodwill, otherwise I would put around 90 euros in the sand. The vital knowledge for me from the incident: Always make sure that there is no water when filling or emptying the boiler independent and always keep a cloth to wipe off liquid residues at the can outside hand. Then you are a user of "electrical problems" also largely safe.

Basically considered works of Philips HD 9385 the sense of his destiny downstream namely to boil water and this if necessary warmzuhalten- good and mostly also satisfactory. However, show up to four weeks in the meantime everyday use in daily use even more ailments, while not affecting the basic function of the device, but can annoy properly.

This relates primarily to again summarized the following points:

* User unfriendly concept of buttons for temperature selection (symbols instead of exact degree information) - used someone the stove for the first time, should always be the manual are ready
* The pot should be cleaned extremely poor and / or de-scale, because the opening is very small fall
* The design of the can bottom inside accelerated the calcification process on average. It is announced every 10 up to 14 days descaling, otherwise the kettle whistles with increasing layer of lime inside, like a retracting "Express", which duly consumed on nerves
* Scaling in the window of the pot is on the outside only printed and not embossed resistant. Peeling of the paint so that pre-programmed with the time and unavoidable
* The pot reaches a high temperature on the outer skin (65- 70 degrees), since there is no double-insulation available actual acute risk of burning at high water temperatures !!
* The Kalkfiltereinsatz is indeed a high quality finish (stainless steel screen), the plastic frame can be found in poor or even insert it into the pot, however,
* The spout (pouring) on ​​the jug know sharp edges up in carelessness risk of injury !!
* Substantial, safety Defizite- water can on the can bottom in the Electrical eindringen- risk of short circuit !!

In conclusion in my view hold in the aggregate the following: The Philips HD 9385 "Avance Collection" is an exceptionally engineered kettle, with good basic functionality but still very high price level at which the customer may certainly expect justifiably more attention to detail , For this purpose, in my opinion also means that well-meaning developer side approaches are taken to its logical end (z. B. operating concept, isolation, purification options). Absolutely unacceptable for a device of this upmarket, are the serious technical safety deficiencies (electrics in the ground, with holes at the bottom Can), which can be really dangerous in an emergency. Therefore from me only two meager star, with the hope that Philips will soon roused, and nachbessert swiftly in total, for a really good basically device. Then everything would be "in butter".

UPDATE November 2014:
======================

Unfortunately, our Philips Advanced kettle is a case for the e-waste container by now almost a year. The device can be either not turn back or interrupts the heating process launched repeated this for about 30 to 60-second Unterbrechung- during the selected temperature button continues to flash, and a normal operation vorgaukelt- continue again. In addition, the selected temperatures are no longer erreicht- 40 degrees only means "lukewarm", are 100 degrees (ie boiling) selected, the warming efforts of the digester (remeasured) ends at a maximum of 70 degrees.

The externally very solid-looking processing of the device does not seem obviously continue in Inneren- regarding the built electronics.

Since we the Philips Advanced mehrmals- day to heat the water for baby food, and not just as far, used for occasional heating Teewasser-, the burden weaknesses of the electrical components are unfortunately evident. Here Philips has probably set the red pencil and saved diligently on quality.

This is true but not for the purchase price. Such deficits are a high price unit of "100-Euro-class" simply not sustainable and acceptable, even against the background that Philips has not changed still nothing to the already described above, safety-related defects of the kettle, even though this is already there are known ... to still insufficient quality in a visually beautiful sham - no thanks!

So wane two stars to only one. This remains, for the se good functionality and suitability for everyday use, when the Philips Advanced because even works. FROM A PURCHASE RATE I therefore in my view "The bottom line" Clearly AB! For the money invested, there are on the market qualitatively far better models from other manufacturers.

The only positive on now becoming necessary "exchange-procedure": The model as always AMAZON service. The kettle goes almost one year has passed without objection return, and the credit of the purchase price is made Prompt what I call customer friendliness!

We will now look for a new kettle, the wird- certainly no longer be of Philips pity!

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